Refund policy
SAURORA Refund Policy
Last updated: May 2026
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation email)
Non-Returnable Items The following items cannot be returned:
- Items that have been used, worn, or damaged after delivery
- Items not in their original packaging
- Sale or final sale items (if applicable)
How to Start a Return To initiate a return, please contact us at saurorabrand@gmail.com within 30 days of receiving your order. Include your order number and reason for return. We will provide you with return instructions.
Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us at saurorabrand@gmail.com within 7 days of delivery with a photo of the item. We will arrange a replacement or full refund at no extra cost to you.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at saurorabrand@gmail.com and we'll do our best to help.
Late or Missing Refunds If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card provider — processing times vary
- If you still haven't received it, contact us at saurorabrand@gmail.com
Contact Us For any questions about our return and refund process, reach out to us at saurorabrand@gmail.com.